Customer Reviews
Customer Reviews
The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service. For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must. How good of a job do they do for us: As we've grown our business over the last 5 years, we've bought 3 dialers from them as we have expanded and another dialer is on the way... Great job guys!
My company has used OPC spitfire dialer systems for the past 2 plus years and have had tremendous success with their products. we recently upgraded the older version to the new Enterprise edition and it looks and functions great. Warren at Spitfire has been tremendous and anytime I've had to call him he gets back to me (minor issues such as where to place voice recordings to hear later) immediately. I would and do recommended their services if you want to get the most out of your staff and provide the best level of service to your customers , We could not function at the high level we do without it!!!!!!
We purchased the Spitfire Dialer from OPC-Marketing two years ago, and we haven't had any problems with it since then. We had three other dialers, and without question Spitfire out performs them all. Customer support is outstanding. Any questions or concerns have been addressed immediately; and customization to fit our needs has been excellent. Anyone wanting to make a commitment to the call centre industry, I strongly recommend looking in SpitFire as it will meet all of your needs.
This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded. Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.
Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed. Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research. Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits. Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen. I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.
I am currently using your enterprise dialer as well as the preview dialer to market our products nationwide. I have enjoyed excellent results with your system and your support is Second to none.! I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered. Thank you for such a comprehensive system that is extremely easy to use.
The customer service has been great to us as we have transitioned into the spitfire dialing system.
Very user friendly system from the representatives end.
A very easy system to use. Lacks some reporting I would like to see. Also lacks key stats I would like to see. Overall though very user friendly and effective.
We have found spitfire system easy to use.
The best part about your product isn't really about your product; its about the quality of your service. You back SpitFire up 100% with some of the best tech support I have ever dealt with. If I have an issue, your technicians resolve it easily, while being very polite.
I really like the Enterprise system we have. We are pretty unique company with how we must manage our data and Spitfire has provided us with what we need! Any time I have run into an issue, the support has been right there to help me where they can!
Spitfire dialer is consistent, dependable, and really helps us increase efficiency in reaching contacts. Warren & Brent are quickly available and attentive to our needs. Warren does a great job of rallying the team in moments of crisis to help us out.
Using SpitFire makes EVERYTHING in our sales room run so smooth! Client support as well is great and you can tell they really care about ensuring everything is working well.
Great Customer and Support Service.
I am pleased with the service I have received and the in depth training provided to us as well.
Looking forward to working with it.
Your software has helped us grow our company by 100%+ season over season.
Very easy to work with, very helpful overall. The dialing system is also very easy to learn.
They're always so helpfull and great!
Tech Support is a pleasure to work with. Lot's of expertise and knowlodge in the tech field. Spitfire has definitly given us our ROI tenfold.
Very satisfied with the system and support.
I enjoy using spitfire.
Every time I have a question or concern the customer service has always been top notch and very quick to respond. Thank you guys so much.
Great service. I am interested in getting new version.
Support effectively helped us to resolve our issue in a fast and friendly manner.
Warren was very helpful in teaching me how to do things that I never knew about.
The service works great and you guys have done a lot to help customize it to our needs.
Nothing EVER, but the best from all team members at OPC Marketing. I'd recommend them to anyone who inquires.
The spitfire team was awesome in helping us resolve a technical issue. They were great with the follow up and continue monitoring of the situation until it was completely resolved! So happy to have their support.
SpitFire's support did a great job in getting us up and running. Thank you Brent for all of your help.
spitfire is great
Nothing EVER, but the best from all team members at OPC Marketing. I'd recommend them to anyone who inquires.
George and Warren have been very helpful.
I truely enjoy using and working in Spitfire
Jorge always gets us up and running quickly when we have issues. Thank you!
This company understands and stresses the importance of customer service. We've been absolutely thrilled with the attention, explanations and follow-through by this team of knowledgeable professionals. The product brought us to them; their customer service is keeping us there.
Customer service is beyond amazing
THE SERVICE IS GREAT. TECH SUPPORT IS AWSOME
We have researched many solutions to support our business and the SpitFire Dialer is awesome 🤩. Our team is thrilled with the solution. Thanks for everything you have done for us and look forward to a long term relationship.
THE SERVICE IS GREAT. TECH SUPPORT IS AWSOME
Jorge was awesome and corrected my problem quickly. Thank you.
Jorge is always great to work with. He is responsive and helpful. Every time I reach out for assistance, I always hope that Jorge is the one who calls back.
I am the owner of a Call Centre automation company in New Zealand, also servicing the Australian market, specializing in Outbound operations. I have sold a number of different predictive dialer systems over the last 10 years. I'm writing to give a big tick to OPC Marketing - I have placed their systems into sites ranging from just 4 agents up to 70. Each site has different connectivity methods, via a PBX via E1 or T1 cards, via analogue flyleads, plugged directly into Primary Rates, SIP to PBX, SIP direct to SIP trunk provider, even out to GSM-Gateways with flat monthly call plans. The huge change from the previous systems I was selling, was the on-site tweakability of the system to suit whatever the local environment was; config screens and ini files make for a very flexible toolset and easy installs. Oh, and I noticed a review talking about voice quality and SIP - well, actually it's all about the bandwidth buddy. I've got numerous Spitfire SIP sites up and running (4 agents, 12 agents, up to the biggest SIP'er with 32 agents/64 SIP lines) with excellent voice quality, but 1/ only on sites with sufficient bandwidth guaranteed on their internet connection to handle it and 2/ using the G.729 codec whenever I connect directly to the SIP trunk provider.If you take care of the bandwidth, the system itself is sweet :-)
I bought my first dialer from OPC in 2004. It's 2011 and so far I have bought 6 systems from them. Not one issue never breaks very tough and great systems. Warren and his staff are very elegant and friendly people anything you need any time they are at your service instantly. I have never ever in my life have dealt with a company that is so pleasant. I can do outbound /Inbound/voice blasting be legal on my do not calls and many other features that have impressed me over the years and have made my companies successful. OPC your number one in the predictive dialer industry and that's not only my opinion. Great Job OPC keep up the great work
We purchased the Spitfire Pro Several years ago and it has worked great for our call center, with the versatility of having remote agents using VoIP and on site makes this system one of the best out there on the market. We are able to use the system for outbound calling and do third party transfers without dropping any calls and perform manual call backs while remaining logged into the system. The Support that OPC-Marketing provides to us is outstanding, they are available when making changes to the network and always stay on top of updates when needed.The Spitfire Pro system has worked so well that we have upgraded to their Enterprise system and with all the new features and options this system to me is even better than the Spitfire Pro. My recommendation is take a look at the others but once you do your comparisons you will find that OPC-Marketing is the company you want to buy from, not only because of the product features but because of the support they provide to their customers.
Overall we've been happy.
The SpitFire product has increased our production.
Good service. Never had an issue in the software since started. Running everyday. Really recommend SpitFire to anyone and everyone.
We have been a customer of OPC Marketing for over 10 years. Mike and his staff have been nothing less than a 10 on each and every project, upgrade and service. We highly recommend them if you are considering a change or an upgrade to your marketing system
I really like how spitfire dialers is the most cost effective in the industry and at the same time so robust. I am able to meet all the needs for my company and have used spitfire for a minimum of 5 employees upwards to 70 employees. I have honestly looked for a more cost effective option with equal quality and have not been able to find one in the past 10 years. I would recommend spitfire dialers to anyone just getting started or for anyone who has been looking for a financially competitive dialer system.
Jorge is always really prompt with his response and very helpful. I am pleased with there service.
At Spitfire, you will come to anticipate consistent tech, sales, and training support that allow you to take advantage of an ever-growing list of system updates; keeping you ahead of the curve regarding client’s performance expectations and industry standards.
We have loved our dialing system and it is used every day we are open. I wouldn't switch back to another now.
Have been using Spitfire Enterprise for 5+ years for our outbound call center. It has been nothing but a positive experience. Thank you everyone.
My company has been using the spitfire predictive dialer system for about three years now and it works great.
Very satisfied with the support team. I've had to reach out 6-10 times as this is a bit of a side project, and Jorge & Brent are always friendly and forgiving!
Spitfire is very user friendly and customer service was very prompt with helping us when we were having some issues.
Every time we have a technical difficulty it's resolve immediately. Your customer service team is excellent. We think we can still improve the usage of the dialer to obtain better results
We really appreciate all the work the spitfire team has done for us over the years. George and the rest of the team are very helpful and willing to help. Thanks we appreciate it!
Very easy to use.
I thank the wonderful agents of SpitFire
Great help and very thorough in walking me through the preliminary steps of SpitFire. George Stein was excellent in helping me get everything set up.
Support has been nothing but helpful. Any time I call in and they get my chat they are always showing me new things and not doing it for me which I appreciate dearly! great work!
Very helpfull in explaining.
Warren was a pleasure to speak w/ on the new features.
Very responsive to afterhours problem!
All of the tech are a huge help when I contact them. They are always able to fix my issues
In the last few weeks, I've noticed an improvement in the speed of getting my questions answered and resolved. I've also noticed the overall friendliness of the staff is much better.
Jorge from Tech Support was just absolutely AMAZING. The ease at which he explained things was very educational for this less than knowledgeable client. Thanks Jorge!!!!
My experience with OPC Marketing and the Spitfire products has been great. Everyone I speak to is friendly, if anyone was ever having a bad day you wouldn't know it from speaking with them. Professionalism and courteousness at all times. Unlike a lot of other companies I've dealt with, dealing with support has never been a headache. They know what they're doing and have a knack for explaining technical issues in plain english. The Spitfire dialer is great and extrememly user friendly. The only thing I would like to see added is more variety with the dialer's reports. For example cross campaign reporting for users. Or a report breaking down contacts by time so I can determine the best time to start certain campaigns.
Spitfire is great
SpitFire's support did a great job in getting us up and running. Thank you Brent for all of your help.
George has done a good job providing day one training for our organization
Jorge was nothing but super helpful and did everything that he could do to help me! He worked with me for hours to help me identify the problem. All of your support reps should model after Jorge as he easily provided the best customer servers I have had in years!!! Promote him right away!
Jorge was nothing but super helpful and did everything that he could do to help me! He worked with me for hours to help me identify the problem. All of your support reps should model after Jorge as he easily provided the best customer servers I have had in years!!! Promote him right away!
Jorge is awesome and very friendly. Installation can be a drag, he made it fun.
JORGE IS THE BEST HE ALWAYS GOES ABOVE AND BEYOND. WE LOVE HIM OVER HERE
The guy who helped me was totally awesome and diagnosed my issue flawlessly
Daniel was quick to respond and has always been great support at your company.
Fantastic as per usual - we're spoiled by your support team.
Jorge and George are the absolute best! Any problems or questions we have are solved and answered quickly. Best Ever!
I am NOT and IT Tech anything. I am a quick study, but lose my way. Your team is patient with this old man, thank you.
Jorge was excellent!! Really knows his stuff, fast ,accurate, fuuny and fast! Thank you again
Daniel/Warren have been terrific, so quick to help me!
Warren has been fantastic. He has been available for all of my quick questions, as well as for longer, more in-depth sessions. I have just started my position and now within a month I have full knowledge of Spitfire thanks to your team!
Jorge and Warren are alwasy so helpful thank you both!
I would prefer a toll free to call in but overall a fast response when I email asking for help. thank you