SpitFire Predictive Dialer

SpitFire Enterprise Contact Center Has
SIX DIALING MODES!

Predictive - The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.

Fixed Rate - Fixed rate dialer gives your call-center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed rate dialer is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor.

Quick Connect - Quick Connect allows your agents to log into a campaign with a one-to-one dial ratio. This option is great for B2B environment because the agent is connected on every call eliminating dropped calls.

Preview - Preview dialer allows the agent to view the information in the contact record and decide to dial or snooze the call. Preview dialer is often used in collections campaigns.

SEP is a fully blended call-center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SEP highlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls.

Manual - SEP allows agents to switch into a manual dialer mode. The agent enters a telephone number on the agent application and the dialer will place the call.

SpitFire Click to Dial - The SpitFire Click to Dial Chrome extension converts phone numbers found on any webpage or web based CRM, into clickable links to dial! The telephone numbers auto-populate in the SpitFire app so you can quickly and conveniently place calls. The SpitFire click to dial pop up allows the agent to end the call and select a disposition that can be written back to the client’s record. This application requires a Chrome Browser. Fast, Easy & Productive!

Inbound & Outbound Predictive Dialer with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective.
SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This Enterprise system has 5 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. Our predictive dialer also allows the campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly, optimizing call center productivity every day. Browser-Based. Flexible. Easy to Use. User-friendly Call Center Software: Easy to Install, Operate, and Upgrade.

SpitFire Enterprise Pro Screenshots

Agent Login

SpitFire Web Agent Main Screen

Agent - Employee Portal Integration

Agent Stats

Agent Callback

Campaign Dashboard

Agent Disposition Dashboard

Agent Dashboard

Campaign Stats

Agent Stats Report

Campaign Stats Report

Campaign Stats PDF

Campaign Scheduler

Campaign Scheduler Settings

SpitFire Enterprise Features… Just to name a few

System Features:

Fully Blended Outbound and Inbound Calling
5 Dialing Modes
Cloud, Premised Based or Hybrid
Preamble script with key press
Works with SIP, PRI, T1 or Analog Lines
Unlimited Campaigns
Unlimited Agents
Unlimited Lists
Unlimited Custom Fields
Unlimited Dispositions
Caller ID Global, by Campaign, by Record
Transfer Caller ID- Campaign, Global or Customer
Dynamic Caller ID
Email based on disposition
Email recording by disposition
List Priority & Stacking
Change lists by number of appointments set
Unlimited No Call lists
Export Data - New List, Existing List or Text File
Alternate Number Dialing
Automatic redial based on disposition
Browser-based Manager and Supervisor Interfaces
Unlimited Workgroups
CRM Integration- Windows or Browser Based
Microsoft SQL Database
Built in DNC Management
SQL builder tool
TTS- text to speech add-on
Move lead based on disposition
Move lead based on number of attempts
Skill based routing
Drop voicemail based on disposition
CRM Integration (Web & Windows)

SEP Agent Features:

Agent-to-Agent Call Transfer with Data Transfer
Third Party Transfer with Conference Option
Pop Scripting Per Campaign
URL Pop Screens Per Campaign
Agent Assignment to Skill Groups
Agents Can Log into Multiple Campaigns
Print Record
Call Back Scheduling with Phone Number Choice
Preview Call Back with snooze option
Alternate number dialing on demand
Agent Recording on demand
Role-based Users
Agent Wrap Up
Zip Tone
Alternate Number Dialing on Demand
Dynamic Agent Extension Login
Chat

SEP Manager Features:

Real-Time Browser Based Statistics for Campaigns, Lists, Agents
Call Recording, Monitoring and Whisper Coaching
Comprehensive Reports
Campaigns can be dynamically changed during session
Time Zone Management
Call Back Manager- Reassign & Reschedule Callbacks
Preview Callbacks
Throttle Manager- Control Dial Ratio
Clone Campaigns
Export History, DNC & Callbacks
List Rework by Disposition
Chat- broadcast, campaign, group, agent & manager
Agent status notifications
Create Manager and Agent privledges

The best part about your product isn't really about your product; its about the quality of your service. You back SpitFire up 100% with some of the best tech support I have ever dealt with. If I have an issue, your technicians resolve it easily, while being very polite.

-Joe, Lawn Care & Pest Control, Lee's Summit, MO-

I really like the Enterprise system we have. We are pretty unique company with how we must manage our data and Spitfire has provided us with what we need! Any time I have run into an issue, the support has been right there to help me where they can!

-AmberLee, Home Windows Doors, Thorold, ON, CA-

We have been a customer of OPC Marketing for over 10 years. Mike and his staff have been nothing less than a 10 on each and every project, upgrade and service. We highly recommend them if you are considering a change or an upgrade to your marketing system.

-Ron, Home Energy Efficiency Services, Longwood, FL-