Common Predictive Dialer Solutions:
- The agents have a "hollow sound" but are not hearing the customers in their headsets.
- The agent headsets do not have any sound in their headsets.
- When I open the Spitfire Campaign software, I get an error referring to VMSI not loading and the campaign will not start.
- When the agent tries to log on, he gets an error saying, "Logon Failed - Please check the Server using PING Test".
- The agents are waiting a long time between calls.
- The server is dialing but the agents are not getting any calls.
- How do I import the Federal DNC lists into the dialer’s Nocalls list?
- How do I manually add phone numbers to the Nocalls list?
- How do I change the agent script?
- Does the predictive start where it left off from the previous campaign’s dialing?
- Why does the Predictive Dialer sometimes transfer Answering Machines to the agents?
- What is the meaning of the 3 digit numbers in the Dial Result column of Listmaker? How exactly does Spitfire differentiate between the different dispositions?
- How does Agent 3-Way calling work?
- How does Agent Manual Dialing work?
- I have reworked a list in Listmaker Pro but when I select the list in Spitfire, it says it is still Empty or Exhausted.
- I am trying to import a list (Spitfire Predictive Pro) and when it finishes it says there were 0 records imported. I’m sure the file that I am importing has data in it.
- How can I import an Excel Spreadsheet with Listmaker to create a new list on the dialer?
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SPD Security Key
When purchasing SpitFire® system software, you will receive a SpitFire® Security Key (also called a "dongle"). The SpitFire® system software will not run without the Security Key. If you have purchased a turnkey system with computer included, the Security Key will arrive with the system, but will be wrapped separately to avoid damage during shipment. You will need to plug the Security Key into the computer's printer (parallel) port. |
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SPD Adapter Converter -- Modular Two-Line Coupler
Converts 2 single-line phone jacks to one 2-line phone jack. Every phone jack/cord has the capability of carrying up to 2 separate phone lines. The SPD Adapter Converter combines 2 phone lines, from two separate phone jacks, into one phone jack. See the diagram below. Four line phones only offer 2 incoming line connections. If you want to connect 4 lines to a 4-line phone, you'll need to share 2 phone lines on each of the 2 incoming phone cords. If your wall jacks do not already combine your lines, the Adapter Converter allows you to easily convert two single line jacks into one 2-line jack. Search Knowledgebase Help Desk or Contact OPC Live Support. |
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SPD T-1 and T-3 Dedicated Service Implementation Process [Download] OPC's T-1 and T-3 Checklist in .PDF format.
Dedicated T-1 and T-3 services take more preparation and have a longer implementation time than their dial and switched counterparts.
- Ordering the service - typical dedicated services can take up to 45 days to install. It is a very, very good idea to allow more than 45 days for installation. This especially true when a location move is taking place or if you are in a remote location where services are limited.
- Checking equipment and interfaces - check your PBX, IP PBX, voice or data equipment to see if it has a T1 interface or whether you need to purchase one. Your equipment vendor can help with this - you'll also need to work with your vendor to be available to install and configure the T1 for the dialing equipment when the service has been installed.
- Make sure your equipment room is ready. One of the most common reasons a dedicated installation is delayed is because of some problem associated with the equipment room or running lines into the room.
Check the following:
- Access to the room where the Dedicated T-1 and T-3 services are being installed - who has the key? Who's in charge?
- AC power - does the room have adequate power for any new equipment that's going in with the Dedicated T-1 and T-3 services?
- Air conditioning and ventilation - modern equipment is not terribly affected by heat but it's a good idea to check the requirements for sensitivity.
- Is there enough space in the room for any new equipment or cables? Does anything need to be moved? Can anything be changed to make it better?
- You may need a sheet of 3/4 inch plywood mounted on the wall of the equipment room or demarcation point (if you don't already have one) to mount terminals equipment, etc. associated with your new dedicated service.
- A good electrical ground! Some of the strangest and most difficult to find problems are associated with poor electrical grounds - ask your equipment installer or an electrician to che
FCC Registration Number
Every Dialogic board has a sticker with the Federal Communications Commissions (FCC) Registration Number on it. The FCC Registration number depicted in these pictures is a mock up and does not exist. Look in this similar place for the manufacturer’s sticker in the installed card within your SpitFire® System. The installed Dialogic card or board will be vertical and you can access it by looking at the rear of your SpitFire. |
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SPD Model and Software Number Locations
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Your SpitFire® Predictive Dialer may have been identified with a clear sticker on the outside of the case. If not locate your software on the desktop and double click with the left mouse button launch it. On the title bar you will see the version number of your SpitFire® Software as shown in the image above. You can also right click on the software and go to properties. The version tab will identify the software version. See the two sample images to the right. |
| Install a Dialogic Board
These directions are for customers who purchased the dialer board and SpitFire® software without a computer. If your purchased a SpitFire® tower or rackmount server your Dialogic board was installed at the factory. Before you begin using your dialer, you will need to install the Dialogic Board. It was packed separately in anti-static bubble-wrap to protect it from damage during shipment. Simply follow the easy step-by-step instructions in this online tutorial and you'll be up and running in no time. |
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