SpitFire® SPBX HUD® (Heads Up Display) Software Startup

SpitFire® SPBX Private Branch Exchange - Heads Up Display (HUD®) Initial Start Up Screen after the person defined as your Agent click's on the on the program Icon or HUD® can also be set to startup automatically upon their computer's boot (auto start) to launch the SPBX software suite during setup and program installation. SPBX is the easiest to setup and use PBX on the Planet!

The main SpitFire® SPBX HUD® windows windows appear as a group, the Agent who's workstation is assigned the extension, your settings for HUD® below, call parking, and current extensions assigned to the SpitFire® SPBX. Here we see 4 Agents connected to the SpitFire® Private Branch Exchange in waiting for an activity mode. The Agent's ICONs are blue in color.

CALL 800-859 -5924 or 972-267-3279. Contact OPC.

SpitFire® SPBX Icons and their Meanings

SpitFire® SPBX Administrator will assign the available Agents and their extensions. Calls can be dragged and dropped from one box to the next. That's the beauty of the SpitFire SPBX! Here's what your ICONs look like when calls are being processed:

An Agent is online and is available. No calls being called out or in, SPBX in an idle state.	A Call within the office or assigned extensions connected between your remote offices - within the company aka intraoffice. Does not go in or out to any third party.	A "Queue call" is waiting in line for Mr. Ian Thomas to become available. The call could have been transferred to him from another agent or called him directly.
Inbound or Outbound call being made. Activity on the SPBX.	An Unregistered Call. Agent not connected in anyway to the SPBX.	Icons in the SPBX and their meanings, they include: Voice Mail, Click-to-email, Record Call, Barge/Monitor Call and call mobile phone. These are at the bottom of each Extensions ICONs, you may not have the rights assigned to you to use each icon.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Hold Area for Incoming Calls

At the top of the SpitFire® SPBX HUD® calls com into the system. you are able to connect to the call, add notes, put the caller on hold and drag-n-drop (route the call) to another person.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

HUD® Instant Messaging

Here SpitFire® SPBX Has built in "Instant Messaging" between extensions. (IMing)

Instant messaging, is the exchange of text messages through the SPBX HUD® application in real-time. HUD® has the ability to easily see whether a chosen friend, co-worker or "buddy" is online and connected through the SPBX. Instant messaging differs from ordinary e-mail in the immediacy of the message exchange and also makes a continued exchange simpler than sending e-mail back and forth. You can send during their call to another person or place for reminders or even suggestions for salespeople to "close a sale" during a silent "barge in" call.

For SPBX IMing to work, both users must be online at the same time and the intended recipient must be willing to accept instant messages, as it is possible to configure the IM client to reject chat sessions. An attempt to send an IM to someone who is not online, or who is not willing to accept IMs, will result in notification that the transmission cannot be completed.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Company Wide Call Parking

SpitFire® SPBX's HUD® provides an organization-wide call hold feature so that employees can park calls while co-workers are finishing up other calls or are away from their desks. Call Parking has an area for notes about the caller or what they’re calling about.

Call Parking ensures that important calls get through to the right people. To Park a call drag it into this area.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Easily Setup the Agents Extension... Setup Agent Desktop Alerts

We have clicked on the SpitFire®X PBX agents preferences to activate it. Here you setup incoming and outgoing call alerts for this agent and his or her extension. The Alerts will pop up during activity to alert your staff that a call is connected.

Receiving an inbound call
On an inbound call, the caller ID information is matched to the contacts in your Microsoft Outlook contacts. If there is a match, the caller's information is displayed in a call status box that appears on your screen. This is an example of an alert.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Setup the Agents Extension... Call Transfer

SpitFire® SPBX enable Blind Transfer option upon release of mouse. Drag-n-drop to transfer a call.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Setup the Agents Extension... Chat Settings

SpitFire® SPBX has options for chatting to other extensions including allowing copy and pasting and clickable URL's to launch browsers for lookups and to interface with CRM's.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Setup the Agents Extension... Server (Main PBX) Connection Settings

Where is your SpitFire® SPBX located? -- Here you setup the place where you can connect either from within the office or remotely connect to SPBX halfway across the world using server names and ports. Your SpitFire® SPBX Administrator will furnish you with these settings. This person is being assigned extension #209 at OPC Marketing's SPBX in Dallas, TX.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Setup the Agents Extension... Settings for how to dial lines

In certain situations SpitFire® SPBX can prepend digits when making calls - Dial 9 for an outside line when needed.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Setup the Agents Extension... Settings for searching extensions

SpitFire® SPBX search for extensions that are available.

CALL 800-859 -5924 or 972-267-3279. Contact OPC. Go to the top of the page [Top].

Setup the Agents Extension... Integrate with your Microsoft® OutLook® contacts

SpitFire® SPBX enables the simple integration of all your contacts within your OutLook® address book. Dial from outlook to anyone in your personal contact list.

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Setup the Agents Extension... Progress Window

SpitFire® SPBX progress window, etc.

Click to dial from Outlook
When you are in Microsoft Outlook, you can initiate a call to someone either from within your contacts or from your inbox if the sender's address is in your Outlook contacts.

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Setup the Agents Extension... Shortcuts

SpitFire®X Global Shortcuts to work with HUD.

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Call 800-859-5924 or 972-267-3279 or Submit this webform for a SPBX Business Phone demo.

SpitFire PBX - BUSINESS PHONE SYSTEM

OPC Marketing’s latest trends in PBX development (Business Phone Systems) are the VoIP PBX, also known as an IP-PBX or IPBX, which uses the Internet Protocol (The Internet/Web infrastructure) to carry calls and reduce long distance costs.

SpitFire® – SPBX (VoIP/SIP) has been developed using the same stringent requirements as the “Award Winning” 4 times Call Center Product of the Year… SpitFire® HYBRID, SpitFire® Predictive Dialer, SpitFire® X AutoDialer, SpitFire® VoIP Predictive Dialer, SpitFire® X VoIP AutoDialer and the EOSA – Emergency Operations SpitFire® AutoDialer product lines.

Let’s get you familiar with a couple of terms to get you started with SpitFire's VoIP PBX systems:

The first is the “Central Office” this is the telephone companies switching equipment that provides local exchange telephone service for a given area, designated by the first three digits of the telephone number (Like OPC Marketing’s local number – 972-567-3229, the Central Office is the 567 part). The telephone equipment housing for a specific geographical area may be of different eras depending on their last upgrade or how much of an area they serve. [Photos]

“PRIVATE BRANCH EXCHANGE” (PBX) – private within your own office is a term used synonymously with Electronic Private Automated Branch Exchange (EPABX) and Private Automated Branch Exchange (PABX). Similar to a central office exchange but smaller.

PBX systems are typically specialized computers with telephone cards designed to accommodate from 20 to 10,000 subscribers, connections or stations. If your need should arise to go above these sizes additional SPBX’s can be connected.

PBX TRUNK
A circuit which connects the older style PBX’s to the local telephone company's switching center. New trunk terminology includes T-1’s, DS3’s and E-1’s (European).

VOIP & SIP: (Voice over Internet Protocol) the latest technology that allows phone conversations to be digitized and sent as packets of information (digital 0’s and 1’s) transferable over the Internet or local networks and then translated back into analog phone conversations at each end. Specialized VoIP phones are necessary to make the connections using IP Addresses (example 192.168.0.1) to translate the information into sound and some type of a network to carry the information. Previously the Central office connected using switching equipment to connect to your land line (example: 972-267-3279). Session Initiation Protocol (SIP) is a multimedia and telephony protocol that provides services including call forwarding, number delivery, authentication and other telecoms applications, more and more were seeing SIP as the dominant phone protocol used for Voice over IP address today.

Optional phone recorders can capture and record VoIP conversations digitally and store in a variety of ways.

Digital extension:
A digital extension is a number assigned by a PBX to a digital phone that allows a single phone number to be subdivided into many sub numbers or in older terms an extension number.

Digital phone:
Sometimes a phone that works with and requires a particular digital PBX or set of PBXs from the same manufacturer.

The PBX administrator assigns each digital phone a digital extension number that can be easily changed or reassigned at a later time using software. SpitFire® – SPBX (VoIP/SIP) has an easy to use “drag ‘n drop” interface that speed these configuration tasks.

Digital phones, just like analog phones use RJ11 phone cables.

System components

A PBX will often include:

• The PBX’s internal switching network.
• Microcontroller or microcomputer for arbitrary data processing, control and logic.
• Logic cards, switching and control cards, power cards and related devices that facilitate PBX operation.
• Stations or telephone sets, sometimes called lines.
• Outside Telco trunks or Internet connectivity that deliver signals to (and carry them from) the PBX.
• PC Based interface that allows the operator to control incoming calls.
• Uninterruptible Power Supply (UPS) consisting of sensors, power switches and batteries.
• Interconnecting wiring.
• Cabinets, racks, closets, vaults and other housings.

IP-PBX (VoIP/SIP)
An IP PBX handles voice signals under Internet protocol, bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware, or can carry out its functions virtually, performing the all the call-routing activities of the traditional PBX or key system (another old term) in a software interface. The virtual version (hosted elsewhere) is also called a "Soft PBX".

Functionally, the PBX performs four main call processing duties:

• Establishing connections (circuits) between the telephone sets of two users. (e.g. mapping internally a dialed number to a physical phone, ensuring the phone isn't already busy)
• Maintaining such connections as long as the users require them (i.e. channeling voice signals between the users)
• Disconnecting those connections as per the users requirement
• Providing information for accounting purposes (e.g. logging calls)

In addition to these basic functions, PBXs offer many other calling features and capabilities. Common capabilities include (manufacturers may have a different name for each capability so the Lingo may be a bit different due to trademarks and things):

Auto attendant
Auto dialing
Automatic call distributor
Automated directory services (where callers can be routed to a given employee by keying or speaking the letters of the employee's name)
Automatic ring back
Call accounting
Call forwarding on busy or absence
Call parking
Call pick-up
Call transfers
Call waiting
Camp-on
Conference call
Custom greetings
Customized Abbreviated dialing (Speed Dialing)
Busy Override
Direct Inward Dialing
Direct Inward System Access (DISA) (the ability to access internal features from an outside telephone line)
Do not disturb (DND)
Follow-me
Interactive voice response
Music on hold
Night service
Shared message boxes (where a department can have a shared voicemail box)
Voice mail
Voice message broadcasting amongst extensions
Voice paging (PA system)
Welcome Message

Call 800-859-5924 or 972-267-3279

BROCHURES

DOWNLOAD THE SpitFire® SPBX PRIVATE BRANCH EXCHANGE - BROCHURE This handy product brochure outlines the features of the SpitFire® SPBX for Small to Medium Sized Business. In a typical office environment, the SpitFire® SPBX system connects multiple incoming phone lines to multiple telephone extensions. The main reason for the increasing popularity of SpitFire’s SPBX is their ability to dramatically increase the efficiency of your sales message by lowering costs and integration with SpitFire dialer systems. Larger SpitFire® dialer and SPBX systems can manage many Call Center campaigns both for outbound and inbound calling. [Download] This document is a .PDF and is viewable in Acrobat Reader. You can download and install this free software from Adobe Acrobat reader [Download], or Contact OPC. Need an Enterprise Solution? Are your Call Center or Medium to Large sized Business looking for a cost effective PBX solution? [Download] This document is a .PDF and is viewable in Acrobat Reader. Let OPC quote you their best price.

DOWNLOAD THE SpitFire® SPBX AVAILABLE PHONE LIST- BROCHURE This handy product brochure outlines the different phone models which are compatible with the SpitFire® SPBX for Small to Medium Sized Business. [Download] This document is a .PDF and is viewable in Acrobat Reader. You can download and install this free software from Adobe Acrobat reader [Download], or Contact OPC.

SPBX ADD ONS

OPC offers may beneficial Add-Ons. You can even start small and upgrade by adding additional hardware and software licenses. Contact your rep or Go to Support to add to your SpitFire PBX with a SPX, SPD or HYBRID Dialer today. [SPBX Support] See the add-ons page for more productivity enhancing items for your team's communication systems [Add On's] AMPLIFIERS BROADCASTING SERVICES BUSINESS SOFTWARE MESSAGE-ON-HOLD PLAYERS CALL MONITORING AUTODIALER PREDICTIVE DIALER HYBRID DIALER T-1 | DS-3 | 1-800 SERVICES AUDIO RECORDING RECORD PHONE CALLS

We offer a complete selection of state-of-the-art headsets, including binaural, monaural, voice tube, sound tube, wireless headsets and headset systems. Headsets were an invention, born out of necessity, to prevent the fatigue and strain caused when agents work all day on the phone. In order to free both hands for operating equipment, handwriting messages, and filing papers, operators of yesteryear could not hold a telephone handset with one hand, but would pinch the device between an upraised shoulder and sideways tilted head. Then, when the neck and shoulder became tired and sore, agents would be off to the Chiropractor or the strain would be transmitted to the sales call, leading to unproductive selling.

With advances in technology, modern headsets are lightweight and durable. Today, nearly all call centers require agents to use headsets. Virtually all feature noise-canceling properties and come in a variety of styles with different options. A mute switch is a common and handy feature. Volume controls allow users to adjust audio levels to their own liking and preference. OPC offers high quality headsets for Call Center applications, we consider these headsets and bases to be of the highest standard. Headsets increase productivity, improve agent comfort, and reduce workplace injuries caused by long-term use of telephone handsets. Your OPC Sales Agent will explain the benefits of each of the headsets we offer, talk live to an OPC Agent Today. [View Headsets]

BUSINESS PHONE SYSTEM DEMOS

SpitFire® SPBX demonstrations are available to interested buyers. Once we receive your contact details we will contact you to arrange a mutually convenient time to show you just how easy it is to use, own and setup your new SpitFire® Telephone system.

Demos are available from Monday thru Friday during regular business hours. If we get your contact details after hours we will contact you the next business day.

Please email us your First and Last Name, Your Business address and telephone, the best time to contact you and which OPC Product you'd like to have the demonstration on. Several of our sales staff are ready to assist you in this process. Call 800-859-5924 or 972-267-3279. Contact OPC by clicking here.